The new Chicago-based Burns & Wilcox Brokerage can service "everything from the large alphabet houses to small shops and all types in between," according to VP Daniel Rossen.

For all of the bad press the insurance industry receives for appearing hidebound, boring and risk averse, the reality of its responsiveness and creativity is evident in the way carriers have responded over the years to pollution liability.

Aflac recently made headlines with a survey revealing that it's the No. 1 preferred carrier for voluntary insurance among independent brokers. Ron Agypt, VP of broker sales, talks about why "the Duck" is becoming popular with brokers.

James J. Maguire's Jan. 1 retirement as chairman of the board of directors at Philadelphia Insurance Cos. leaves Jamie Maguire chairman, president and CEO of the company. AA&B spoke with him about his father's legacy and plans for the future.

If there was ever any doubt about the need for our industry to change its ways, last year's interest in social media really drove it home.

The success of Fireman's Fund's new midmarket personal lines auto product hinges on buy-in from the insurer's independent agency force and the implementation of a new Internet-based sales and service platform.

Although less than a quarter of independent agents and brokers responding to a recent survey are using social networking in their marketing plans, almost 20 percent are considering it.

It's the time of year for introspection and an emotional mix of regrets and optimism--all of which could account for seasonal depression and holiday drinking, especially this year.