If history is any indicator, we will be in for a spike in automotive paint prices soon. Why? Paint is a largely petroleum-based product, and petroleum prices are linked to the price of oil.

By 2016, all new passenger cars must achieve an average of 39 mpg, with light trucks close behind required to meet the equally as strict 30 mpg standard. How will this affect insurers?

Facets of the collision repair industry are changing at a faster pace than I have ever witnessed in my career, and there are no signs of a slowdown. Are you prepared?

In working with our insurance carriers of all tiers, many clients ask me which key performance indicators (KPIs) are the most measured in the P&C industry.

In working with our insurance carriers of all tiers, many clients ask me which key performance indicators (KPIs) are the most measured in the P&C industry.

Every quarter when I look at the combined operating ratio results for the P&C claims industry, I see a constant problem: increasing loss adjustment expenses.

When looking at top insurance companies, there is one trait found in each of them. Do you know what it is?

When looking at top insurance companies, there is one trait found in each of them. Do you know what it is?