{
  "author": {
    "name": "Carletta Clyatt",
    "webUrl": "/author/profile/carletta-clyatt/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 3,
    "social": [],
    "articles": [
      {
        "uri": "/2016/12/21/10-steps-to-developing-sales-potential-in-your-csrs/",
        "title": "10 steps to developing sales potential in your CSRs",
        "byline": "Carletta Clyatt",
        "kicker": "News",
        "prettyDate": "December 21, 2016",
        "timeToRead": "6 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/carletta-clyatt/",
            "name": "Carletta Clyatt"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "Your customer service representatives are efficient, thorough and solve problems with a smile but they could be doing even more to help develop business.",
        "body": null
      },
      {
        "uri": "/2016/11/18/how-listeners-can-increase-customer-satisfaction-and-sales/",
        "title": "How listeners can increase customer satisfaction and sales",
        "byline": "Carletta Clyatt",
        "kicker": "News",
        "prettyDate": "November 18, 2016",
        "timeToRead": "6 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/carletta-clyatt/",
            "name": "Carletta Clyatt"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "Instead of asking prospects questions and listening, many salespeople describe their products or services and overcome prospects' objections. This strategy can backfire, find out why.",
        "body": null
      },
      {
        "uri": "/2016/07/22/7-steps-for-keeping-business-after-your-contact-leaves/",
        "title": "7 steps for keeping business after your contact leaves",
        "byline": "Carletta Clyatt",
        "kicker": "News",
        "prettyDate": "July 22, 2016",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/carletta-clyatt/",
            "name": "Carletta Clyatt"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "No matter how well your producers get along with their customers, there are no guarantees that the customers will renew each year.",
        "body": null
      }
    ]
  }
}