{
  "author": {
    "name": "Carl Van Teresa Headrick",
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    "articles": [
      {
        "uri": "/2013/08/01/customers-listen-when-you-extend-the-courtesy/",
        "title": "Customers Listen When You Extend the Courtesy",
        "byline": "Carl Van, Teresa Headrick",
        "kicker": "",
        "prettyDate": "August 01, 2013",
        "timeToRead": "7 minute",
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        "authors": [
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            "webUrl": "/author/profile/carl-van-teresa-headrick/",
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        "summary": "Think of the empathic connection as the difference between what the claimant says and what he or she means. This is especially crucial in enhancing customer satisfaction at FNOL and beyond.",
        "body": null
      },
      {
        "uri": "/2013/07/16/customers-listen-when-you-extend-the-courtesy-2/",
        "title": "Customers Listen When You Extend the Courtesy",
        "byline": " Carl Van, Teresa Headrick ",
        "kicker": "News",
        "prettyDate": "July 16, 2013",
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        "kickerNode": [
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            "uri": "/news/",
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        ],
        "summary": "Think of the empathic connection as the difference between what the claimant says and what he or she means. This is especially crucial in enhancing customer satisfaction at FNOL and beyond..",
        "body": null
      }
    ]
  }
}