"I don't see the need for insurers to drastically reduce their employees servicing clients," said Jerry Haywood, CEO of boost.ai. "I see the focus of those employees changing from more administrative tasks to more value-add and customer retention tasks." (Credit: deagreez/Adobe Stock)
Artificial intelligence services continue to expand and amaze many users, but some are unhappy with AI's application in insurance. They worry about its impact on their livelihood with the prospect of job displacement and companies downsizing after implementing generative AI services. Jerry Haywood, CEO of boost.ai, offers a new take on integrating AI in the insurance industry. Instead of replacing insurance professionals with AI-enabled virtual agents, Haywood recommends pairing human agents with virtual ones to streamline monotonous tasks and allow insurers to focus on the humanities side of insurance.
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