[gallery size="full" ids="245044,245045,245046,245047,245048,245049,245050,245051,245052,245053"]
Providing great customer service can make any business stand apart from its peers, but in a relationship-based industry like insurance, that especially rings true. Each interaction with a customer — whether it is receiving a complaint, filing a claim or making a purchase — is an important chance to prove the service you provide is worthwhile and, in turn, foster customer loyalty.
Some interactions can be especially difficult, and it's integral that those who communicate directly with customers are careful to use positive phrasing language that directs even the tensest calls toward pleasant, productive interactions that leave the customer satisfied with the service they received.
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
- Educational webcasts, resources from industry leaders, and informative newsletters.
- Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.
Already have an account? Sign In
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
Brittney Meredith-Miller
Brittney Meredith-Miller is assistant editor of PropertyCasualty360.com. She can be reached at [email protected].
