Chipped windshields, vandalism and auto accidents are among the most common incidents that result in auto insurance claims that policyholders expect to be covered. However, when it comes to auto insurance claims, expectations often outpace reality as drivers often assume more coverage than what is actually provided.

In fact, among policyholders that filed a claim in the past five years, 40% had an event where the policy did not respond as they had expected, according to a 2022 survey by VIU by HUB. The survey also found that 80% of policyholders said there are aspects of their home and auto policies that they want to learn more about or understand better.

"Consumers are right to be concerned about the possibility of coverage gaps, as the economy is changing quickly and many people are unknowingly underinsured," Bryan Davis, executive vice president, head of VIU, said in a release. "Education and insight can help alleviate those concerns while the advice of an expert can ensure ideal coverage and protection."

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Steve Hallo

Steve Hallo is managing editor of PropertyCasualty360.com. He can be reached at [email protected]