For most people, insurance is a background app, running behind the scenes unnoticed. That is until an issue arises, such as a claim, premium increase or nonrenewal notice, moving insurance coverage to the forefront of the now-disgruntled policyholder's mind.
Issues with claims handling continue to drive most complaints, Wolters Kluwer found. However, this is hardly a new phenomenon as a 2020 ValuePenguin.com study found 68% of complaints against insurance companies involve allegations of mishandling a claim.
Complaints about the underwriting process were the second most common complaint against insurance companies, according to Wolters Kluwer.
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
- Educational webcasts, resources from industry leaders, and informative newsletters.
- Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.
Already have an account? Sign In
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
Steve Hallo
Steve Hallo is managing editor of PropertyCasualty360.com. He can be reached at [email protected]
