The talent gap across insurance claims professionals should be no surprise for those who closely follow the industry. Experienced claims professionals are retiring at higher rates and at the same time, it's been difficult to attract new entrants to fill vacancies. According to a recent AON/Jacobson Labor Market Study, "72% of insurance companies plan to increase staff during the next 12 months" and "technology, claims and analytics roles are expected to grow the greatest" while these are the most difficult roles to fill.
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