Insurers need to safeguard their more vulnerable customers by providing them with what they need, and how they need it, to make informed coverage decisions. (Shutterstock) Insurers need to safeguard their more vulnerable customers by providing them with what they need, and how they need it, to make informed coverage decisions. (Shutterstock)

There's no doubt that technology has simplified the lives of countless consumers, whether making e-commerce purchases, making payments from their phones or trading stock.

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