More carriers' performance ratings for 'ease of business' decreased in 2020 than those that improved their performance. (Photo: metamorworks/Shutterstock)
2020 was a year that many of us are happy to see in the rearview mirror. For the property & casualty industry, it presented large challenges. The pandemic required companies to transition to remote work quickly. We had to learn new processes and get used to communicating in new ways — less in person and more virtual. This transition was easier for some than others.
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