2021 will bring its own set of unique challenges. But if the insurance industry commits to understanding and meeting customers' needs through innovation and inclusion, then it can successfully help customers navigate whatever this year brings. (Photo: EPStudio20/Shutterstock)

Let's face it…2020 brought more than enough excitement for P&C distribution partners, carriers, and customers. But true to form, insurance agencies and their teams proved that they are indeed heroes in their communities — stepping up to help their clients get through one of the most difficult years we can remember.

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.