While insurance providers have been adopting digital technologies such as AI/ML, blockchain and IoT for years, the future will be defined by how enterprises can combine these technologies to go beyond improving efficiencies. (Shutterstock) While insurance providers have been adopting digital technologies such as AI/ML, blockchain and IoT for years, the future will be defined by how enterprises can combine these technologies to go beyond improving efficiencies. (Shutterstock)

The insurance industry has entered a truly transformational phase. Fueled by advances in IT and big data, providers and customers have been empowered to redefine the nature and boundaries of the industry.

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