AleraGroup, a leading national employee benefits, property andcasualty, risk management and wealth management firm, has acquiredBenefit Planning Services (BPS), located in Norwalk, Connecticut,and IMG Benefits Group LLC, located in Houston, Texas. Terms of thetransactions were not announced.
|RockinghamInsurance, one of the ten oldest mutual insurers in the U.S.,and Guidewire Software, Inc., a provider of software products toProperty and Casualty (P&C) insurers, today announced thatRockingham Insurance has selected Guidewire InsuranceNow™ to modernize its technologyplatform and transform the way it does business.
|Security First Insurance (Security First), one ofFlorida's largest property and casualty isurers, recently selectedClaimCentral Consolidated (CCC), a global pioneer in digital claimsfulfilment and live video streaming, to further the company'sdigital claims transformation. Security First expects the new claimtechnology to improve the claim customer experience while loweringoperational costs.
|Applied Systems has announced that the insuranceadvisory firm RCM&D selected Applied's digital agency softwareto standardize business operations and create a more connectedcustomer experience. As part of RCM&D's digital transformation,the agency will leverage Applied Epic, the most widely used agencymanagement system in the world, as its foundation and integratedself-service, mobile and quoting software to meet changing customerexpectations in today's digital age.
|NICEinContact, the he cloud contact center software provider,recently announced that CallVU, which offers an innovative Mobile DigitalEngagement Platform, is now part of the DEVone development programand provides new intelligent self-service options for CXonecustomers on CXexchange, the most extensive technology ecosystemcurrently available in the customer experience market. Companiesusing CXone can engage with customers in their preferred channelsand will benefit from CallVU's solutions including a rich digitalinteractive experience with visual IVR, advanced agent-callercollaboration and service bots that enhance customer experience anddrive digital adoption.
|See also:
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