In the year ahead, insurers will be challenged to more effectively anticipate, prepare for, and adapt to an accelerating evolution in how insurance is designed, sold and serviced, while differentiating their products, services and distribution platforms for the emerging digital age.
These rapidly changing circumstances are being driven by rising customer expectations for greater access, transparency and convenience. This has emboldened the insurance industry to start transforming standard operating procedures and business models so they can keep up with traditional as well as new forms of competition. They are also looking to innovation to help them boost revenue and profitability.
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