In this month’s podcast on the power of personal lines,Rick Gilman, executive director of thePersonal Lines Growth Alliance and AmericanAgent & Broker tech columnist, talks to KarlynCarnahan, principal at Novarica, andauthor of "Personal Lines: How Technology and Service Drive CarrierChoice," a joint project that looks at what drives independentagents in their selection of top personal lines carriers.
|Listen as Carnahan discusses the survey findings,including carrier web portal vs. agency management systems,top-ranked tech capabilities and how principals, producers and CSRsdiffer in what they find important in personal linesautomation.
|To listen to the podcast, click below.
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