“Some agents have introduced mobile apps, but so far we haven’tseen a great amount of usage. The fact [the mobile apps] don’t havea lot of functionality yet may be a part of that.
|There is a recognition that we are going to need to have [mobileapps] and we need to increase the amount of functionality. A fewcarriers can take payments by taking a picture of a check front andback, so increasingly you’ll be able to pay from your mobile phone.They can also get their ID card from some companies, but all thishas to connect to either the agency management system or to thecarrier through the agent’s mobile app. We have a lot of work to doto make that happen.
|We look at this issue in two ways—apps for the client and tabletdevices, which are a great tool for agents in the field.Traditionally, agency principals and producers haven’t used theagency technology so much—it’s more of a back-office thing—butthat’s going to change with tablets.
|It’s already changed with smartphones to some extent, but theopportunity for agency principals to be able to access theinformation they need to do their business from the managementsystems and from the carriers to their tablet is enormous.”
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