Wright Flood Insurance has launched “CLOE the claims bot,” an artificial intelligence (“AI”) chatbot.
In a statement, Wright said that CLOE “helps customers efficiently, quickly, and securely open a claim online.” With this launch, Wright said, it has become the first flood insurance provider to offer this AI technology. The CLOE claims bot can be accessed 24/7 at wrightflood.com and wrightfloodadvice.org on a mobile device or desktop.
“Artificial intelligence tools and chatbots are becoming increasingly popular in the customer service industry and amongst consumers, and we are thrilled to provide for our policyholders another innovative option for streamlining the claims process,” said Tim Love, Wright’s chief information officer. “CLOE’s fully-automated, conversational interface is encrypted, offering users peace of mind that their information is secure, and can be done within a few minutes.”
Wright explained that, to file a claim with CLOE, the insured, agent, or third party first must answer a few authentication questions. Through this process, the user will be notified if there is a possible duplicate claim. Then, the user answers a series of conditional questions that, Wright said, are personalized based on their responses, and a new claim is opened. At the end of the process the user will be provided with a claim number, adjuster information, and a reference document advising what steps to take next.
“We believe in making the claims process as easy as possible so that property owners can get back on their feet and focus on what’s important after a flooding event,” added Patty Templeton-Jones, Wright’s president. Ms. Templeton-Jones added that Wright “has long been at the forefront of technological advancement in the flood insurance industry, and we remain committed to investing in the resources to continue to enhance our flood insurance offering.”
Wright’s other recent claims processing steps include the company’s “claims via text” option, which allows customers to file a claim by texting 727-777-7066, and “status via text,” where a claimant can find the date the last claims check was mailed. With both options, users receive automated text responses that assist them throughout the claims process, according to Wright.
The company also has an online portal at wrightflood.com/claims, where property owners that have a Wi-Fi connection following a flood event can open a claim and track its progress online. Wright policyholders also can file a claim by emailing [email protected] or calling 1-800-725-9427.
Learn more: http://www.wrightflood.com.
Victoria Spears
Victoria Prussen Spears is senior vice president of Meyerowitz Communications Inc., a law firm marketing communications consulting company. A graduate of Sarah Lawrence College and Brooklyn Law School, Ms. Spears was an attorney at a leading New York City law firm before joining Meyerowitz Communications. She may be contacted at [email protected].