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Thirteen years ago, I walked into the office of the National Underwriter Co. and interviewed for a job with the gone-but-not-forgotten Ohio Underwriter.

Over the years, Aon had developed a Lotus Notes-based application to manage its legal operations, but with offices in 17 countries, the insurer struggled to overcome the limitations brought about by different offices in different countries.

Most successful business intelligence (BI) projects are defined as delivering a solution that delivers trusted, meaningful and timely data.

SMA Strategy Meets Action is conducting a research study in partnership with Tech Decisions on the topic of customer communications and content management.

Insurance carriers have adopted a strategy of "inspired frugality" in relation to their spending on security, according to a Forrester senior analyst, Ellen Carney.

The difference between specialty lines and standard lines is standard lines have higher volume and lower contract value with the inverse being true in specialty lines, according to Catherine Stagg-Macey, a senior analyst with Celent.

Finding a single solution to satisfy the needs of business users as well as meeting corporate initiatives can be tricky--particularly in the case of the potentially time-consuming process of producer appointments.

It didn't take Grinnell Mutual Reinsurance Co. 100 years to realize changes needed to be made in how the company handles workflow and business processes.