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The "Verint Customer Experience Index" suggests insurers ask and answer seven key business questions to remain competitive.

The rankings are based on the number of complaints, ease of use and discounts offered.

During 2020, the sector's combined ratio improved year on year, moving from 109.3 in 2019 to 101.8.

Shopping around may help those with poor credit save money on auto insurance.

The U.S. auto market is heavily concentrated with 10 large companies accounting for around 72% of the market.

Giving renters the ability to bundle other lines of coverage improves customer satisfaction and brand loyalty, J.D. Power reported.

Insurers face significant customer retention risks as more baby boomers prefer to rent rather than own homes.

A ValuePenguin study found that a policy with the cheapest national auto insurer costs 30% lower than the national average.