The business of insurance is constantly changing and evolving. As society grows and trends in differing directions, so too must the insurance industry read and react to what goes on around it.
Questions frequently arise as to the true cause of losses, the extent of the alleged loss, the insured's representations during the investigation as to ownership, and the documentation submitted in support of the claims.
Remember when the tools of the trade for adjusting insurance claims involved an instant camera, a voice recorder, a calculator and estimating sheets? Not anymore.