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The 'sweet spot' for insurers when using machine learning involves gaining a clearer picture of customer behaviors.

Branded calling technology helps insurers that are struggling with low call-answer rates among customers.

Today's claims experts need a combination of traditional insurance-related education and soft skills to succeed.

Around 80% of insurance carriers say they deal with identity-related fraud on a monthly basis.

The estimated cost to replace a departing employee is 2.5 times their salary, so showing employees you value them as individuals can make a positive impact on employee retention.

Insurance industry news from Corvus Insurance, Synatic, Verisk and more.

Employees want flexibility, inclusivity and recognition as part of their job path.

On the upside: Most U.S. insurers are turning a profit. On the downside: Too many are reliant on dated technology.