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Customers are at the heart of every business's success and their satisfaction must be a top priority.

Mass evacuations in the Carolinas and Virginia are starting the clock ticking on business-interruption policies.

Machine learning and virtual agents will continue to improve insurance sales.

Coverage Q&A: Accepting Actual Cash Value instead of replacement costs should be a conscious decision by the insured.

Many insurers think they should be generating more revenue from current clients, yet too few actually are.

Industry professionals at EY break down the 'crawl, walk, run' approach to implementing chatbots.

Insurers must understand how consumers shop and what attracts them to a brand.

Homeowners with potential concrete repair claims, take note.