Modernization holds promise for better insurer efficiency, greater capability and improved agility, but it doesnt mean an insurer will lose the need for quality assurance.
In an industry thats been labeled as technologically conservative, if not downright technophobic, a competitive edge is well within reach for insurance carriers that are willing to embrace a new generation of tech tools.
The trends impacting insurance and reinsurance companies are typically aligned, but sometimes the trends push and pull in an opposing (but complementary) way.