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Mold Claims Create Coverage ChaosThere's nothing like a good media expose about David (a homeowner) taking on Goliath (an insurance company) to get the adrenaline ...

Solving Homeowners 'Mystery' To The Editor: Sean Mooney discusses the "mystery" of the unprofitable line of homeowners insurance in his May 28 column ("Price ...

Insurer Web Sites Face Language Barriers We live in a multicultural and multilingual world, and even in the United States it is not uncommon for ...

Agents Embrace Web For Client Service,But Still Have A Long Way To Go OnlineDespite observations by some that the Internet would prove to be the ...

The Right StuffAtlanta Ever get the feeling we could populate a country with critics of the insurance business? Ever get the feeling we already have--our ...

Web Boosts Services For Agents While individual agents work to find their comfort level with the Internet, providers of insurance services are aggressively improving ...

How Can Insurers Become E-Carriers?While many financial institutions have modernized their services to compete ine-commerce, insurance carriers have yet to fully embrace online initiatives. This ...

Getting Auto Rates OnlineIs More Difficult Than Ever In our latest adventure seeking out auto insurance coverage online, we discovered changes that portend both good ...