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The claim experience can either make or break a customer's relationship with an insurer. Insurers must understand how people will react to loss scenarios in order to customize services that will ensure customer satisfaction.

WHEN IT COMES TO selling real estate, the mantra is "location, location, location." The same could be said for selling property insurance on the East Coast, where the main determinant of pricing and availability also hinges on location:

I first started noticing the little "green" appends to e-mail signatures about two years ago. You've all seen them: "Please consider the environment before printing this e-mail." I found them amusing

Nearly two decades ago, on Christmas Day 1990, Tim Berners-Lee "invented" the World Wide Web when he connected two computers using HTTP via the Internet. I am not quite sure where Al Gore was that day

While there are many positive developments and encouraging trends for workers' compensation insurance buyers and sellers to celebrate, there are also numerous threats on the near horizon that could

Editor's Note: The Iconoclast suggests that Tom Friedman's The World is Flat should be mandatory reading for all of us, as it tells us how our 21st Century world might look.

Six hurricanes hit the United States in 2004, the most in nine years. According to reinsurance giant Swiss Re, nine of the 10 hottest years on record have been in the past decade. Coincidence? Unlikely.

Ask Dr. G.That knower of all things knowable and seer of things unseen, Dr. Gigabyte, is back. He has been spending time meditating on ...