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Performance assessments are not just a time to alert employees to their faults and reiterate what you expect from them. Learn the secrets to success.

California's workers' compensation fund, the State Compensation Insurance Fund, reported net income for 2009 increased 91 percent over 2008 despite a combined ratio exceeding 160.

We all know that effective claim adjusting leads to successful business outcomes. Here, the author explores traits and proficiencies of adept adjusters and how to identify those characteristics during the hiring process.

Property and casualty claim data indicate that the insurance industry spends billions of dollars each year removing fallen trees and shrubs (trees) from insured structures and properties.

In recent years, the specialty market for solo practitioner and small group lawyers professional liability--LPL--insurance has posted strong and stable financial results.

Rate evasion costs personal lines auto carriers more than $16 billion each year. But insurers can still bolster profitability and identify risks by employing various detection tools and resources.

With carriers struggling to remain profitable even with a hardening market, there is an increased focus on performance improvement across all operational areas. This is especially true in claims, typically an insurer's largest expense area.

In recent years, more claim organizations have started investing in new technology to make their operations less costly to operate as well as more efficient and effective.