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Electronic billing is more than a trend, and it may be coming to an insurance line near you, according to a feature in Mitchell Internationals latest Industry Trends report.

Some key claims tasks are ripe for outsourcing, including mobile auto repair services, in order to reduce costs and increase customer satisfaction.

What's driving repair severity for certain vehicles? Is it the number or complexity of parts? Find out here.

What's driving repair severity for certain vehicles? Is it the number or complexity of parts? Find out here.

Although incredibly tragic for the nation, the tsunami in Japan, had little net impact on vehicle parts pricing, according to Mitchell's ITR.

The spring tsunami did not cause a surge in aftermarkets part usage or a scarcity in OEM parts, as many had predicted.

What may not be apparent to insurers are the myriad ways in which persistently high fuel prices affect consumer decisions and behavior that directly impact both the severity and frequency of auto insurance claims.

Mitchell illustrates the relationship between swelling fuel prices, total losses, and the resale value of cars from the most fuel-efficient hybrids to gas-guzzlers.