Modernization holds promise for better insurer efficiency, greater capability and improved agility, but it doesnt mean an insurer will lose the need for quality assurance.
Four years ago, Apple trademarked the phrase, There's an app for that. With more than 1.2 million offerings in the iTunes App Store and about 1.4 million in Google Play it would seem that the phrase is more true than not. However, only a few general-market agent productivity...