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Conversations around value often surface these days as incumbent insurers compete with direct-to-consumer carriers that lean on technology.

These steps will help insurance agencies overcome new and exciting challenges in their workforces.

By making effective use of InsurTech, industry leaders can maintain their company culture and combat social isolation.

Insurance agencies are now more willing to break out of their technology comfort zone.

Part 2 of 4: Insurance digitization has increased across the industry, but the change has been incremental at insurance agencies.

Increased use of data science, AI and machine learning are driving the skills needed by today's insurance pros.

If you look to customer experience metrics to evaluate how products and services are received, buckle up.

Here's a look back at the humanity behind the biggest insurance-news events of 2020 — the year that felt like a decade.