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To win over customers, insurers need to build trust and make them feel valued as individuals.

We've seen an industry divided, with polarizing viewpoints about predictive analytics shaping the trajectory of the market.

It's the most wonderful time of the year not just for you and your family, but for thieves, too.

When out-of-state adjusters come in to help after a disaster, they don't always provide correct information. The California Dept. of Insurance wants insurers to be sure staff is trained on state insurance law first.

Not all experts are created equal when it comes to determining the impact for weather-related claims.

Quality work, timeliness and effective communication are three critical factors in property claims and repairs.

Many contractors assume that their CGL policy provides all the coverage they need. Agents and brokers can educate their clients on the need for additional E&O coverage.

Florida's Department of Financial Services is taking preventive actions to combat insurance fraud in the wake of Hurricane Irma.