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As the final quarter of 2006 begins, many insurance carriers are in the midst of budget plans for 2007. While this traditionally is the time to consider major improvements, Gartner's research vice pre

Agents and adjusters are free to roam the countryside untethered thanks to a variety of mobile and wireless devices, but as the number of devices and applications keeps increasing, smart insurers are

The loud buzz that once surrounded "business reengineering" has been silenced by the practice not delivering on its promise, but some of the core principles live on as the "process improvement" compon

The loud buzz that once surrounded "business reengineering" has been silenced by the practice not delivering on its promise, but some of the core principles live on as the "process improvement" compon

Achieving excellent claims service means insurance carriers have to get in sync with both the claimant and the third-party providers that deliver what all sides want--quality service for the customer a

Short of going through a merger or an acquisition, the biggest challenge hanging over business units and a CIO's desk is policy administration. So, making the right decisions in this "once in a career

Writing for the P&C market, research vice president Kimberly Harris-Ferrante predicts investment in claims technology and process improvement projects will increase by more than 20 percent this year a

Connecting the DotsSiloed systems and disparate customer data sources always have been inhibitors to creating the oft-cited 360-degree customer view. Here's how several insurers ...