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Business is changing and insurers must respond. Industry changes--such as new regulations targeted at risk management, commissions, and reporting; the demand for process transparency among regulators a

Some IT leaders believe purchasing vendor solutions is the most important and exciting aspect of their jobs. Making the right decisions involves planning and preparation. Here are some tips on how

Past failures, over-hype gave customer relationship management software a bad

According to a recent survey of insurance industry senior executives, a majority of respondents indicated technology is a critical element of their strategy for improving competitiveness. That's not s

Advances in connectivity and workflow technologies and a maturation of capabilities in the provider market have made the virtual insurer model possible. But while handing off specific functions using

Not all members of a carrier's sales force are created equal. To help those agents who bring in the most business glow brighter than all the others, insurers are supplying them with the best automatio

Ever since God confounded the languages of humankind at the Tower of Babel, people have struggled to find a common means by which to communicate. This struggle is reflected in the systems insurers use

Anticipated adjuster shortage, rise in massive disaster losses spur insurer