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Data serves as both friend and foe, enabling ever-enterprising criminals to perpetuate insurance fraud. Insurers can prevail, says Forrester, by enhancing their fraud and business intelligence.

Technology has captured the imagination of insurance IT shops and changed the traditional focus. What can we expect in 2013?

To meet the needs and expectations of mobile employees, agents, and customersand driven by economic pressures that slashed travel budgets in recent yearsinsurers have been capitalizing on collaborative technology.

Insurance carriers that are not effectively recognizing and assessing comparative negligence could be throwing millions down the drain.

Over the last three years, technology innovations such as social media, mobility and usage-based insurance have captured the imagination of insurance IT shops. What lies ahead for 2013?

Over the last three years, technology innovations such as social media, mobility and usage-based insurance have captured the imagination of insurance IT shops. What lies ahead for 2013?

Industry analysts examine best practices for initiating mobile technology.

Finding ways to achieve ease of doing business needs to be the goal of not just insurance carriers, but independent agents as well.