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Clearly understanding customers' needs, concerns, hopes and expectations enables insurers to develop a superior customer experience.
The rise of alternative channels should prompt insurers to bolster agency force and diversify distribution options.
Find expert technology partners with insurance-industry experience who can help implement tools that bring quick returns.
Many of the questions policyholders take to their insurer or agent lend themselves to automated self-service.
Of the 343 announced deals in the first half of 2022, 91% were brokerage target companies.
Nothing is more important to a company's success than its people.
Tesla is only the latest example of a company that's not an agency or brokerage getting into the insurance business.
Small business owners now want customized, adjustable policies and enhanced risk-management services.
Investments in technological and operational efficiencies adopted during the pandemic attracted entrepreneurs to the insurance industry.
Momentous evolution is ahead for the traditional insurance value chain.
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