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Policyholders continue to demand more options, automation, and a seamless customer experience.
Despite the challenges, insurers have a once-in-a-lifetime opportunity to embrace and leverage technology in new ways.
Inflation — combined with rising interest rates — has caused widespread disruption.
With big change comes big opportunities for reinvention and renewed purpose, in life as well as the insurance world.
Claims Management 2.0 is quietly revolutionizing the claims process for insurers and their policyholders.
McKinsey analysts suggest that insurers consider making alternative capital a core part of their capital-management strategy.
Increasing competition means agents and brokers will need to leverage new ideas and innovation to succeed.
Only 30% of consumers said they have worked with a financial advisor or planner for support in navigating their personal finances.
Evolving for the better: Agents and brokers should be well-versed in these issues to anticipate the industry's future.
Cyber, business interruption and critical infrastructure failures rank as top industry perils facing the sector.
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