Search Results

The 'Moments Of Truth'Public risk managers need to understand that customer value differs from customer service, "which really means customer control," according to Del Powell, ...

Insurers Making Progress In Russia Russias economic and entrepreneurial activity is both real and robust as well as encouraging. It is also an underestimated insurance ...

N.J. Agent Termination Suit Blocked Agents do not have protection from insurer termination under a New Jersey statute regulating auto insurance and do not have ...

Agents Look To Go GlobalTo Avoid Losing BusinessAs the international opportunities for U.S. businesses grow and the trade boundaries among nations come down, independent insurance ...

Give GlobalizationThe Personal TouchEven with the advent of the World Wide Web, express mail service and video conferencing, doing business overseas for the independent insurance ...

Small Agencies Face Struggle;Women, Minorities See OpportunitiesWith 30 years of experience in the business as an independent agent in Rochester, Ind., Ron Smith, president of ...

Captives Cope With Rising Fronting FeesFronting costs are on the rise, while some fronting carriers have become more restrictive in their oversight of captive insurance ...

Consumer Groups Blast Insurer 'Bullies'The insurance industry is engaged in an "ideological jihad" against regulation, consumer advocate Birny Birnbaum told state insurance regulators at their ...