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Significant process and technological improvements to the personal lines insurance claims function have been made over the past 15 years, but even more profound changes are likely in the next wave of investment over the next decade, according to a new study by Conning Research & Consulting.

Significant process and technological improvements to the personal lines insurance claims function have been made over the past 15 years, but even more profound changes are likely in the next wave of investment over the next decade, according to a new study by Conning Research & Consulting.

PropertyCasualty360.com’s Claims Channel Editor Christina Bramlet is twittering every day about breaking news and timely topics. Check out the latest claim-related tweets.

PropertyCasualty360.com recently spoke with five senior-level claims professionals and asked them for insights into how technology is affecting their businesses and the way adjusters do their jobs.

PropertyCasualty360.com recently spoke with five senior-level claims professionals and asked them for insights into how technology is affecting their businesses and the way adjusters do their jobs.

In part five of this series, John Foster is vice president, claims, for Farmers Alliance Companies, takes on a series of questions on claims technology issues.

In part four of this series, Ken Tolson, vice president, U.S. Property & Casualty Eastern Region, Crawford & Company, takes on a series of questions on claims technology issues.

In part four of this series, Ken Tolson, vice president, U.S. Property & Casualty Eastern Region, Crawford & Company, takes on a series of questions on claims technology issues.