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PerformanceGateway's web-based products and solutions can help carriers better serve policyholders and suppliers in an evolving auto insurance industry.

As vice president of Risk Management for Hyatt Hotels Corp., a Fortune 1000 company with nearly 500 properties in 45 countries, Mark Baker is responsible for every aspect of the companys global insurance program, as well as its health & safety, Workers Compensation, claims-management and crisis-management functions.

Regular communication and consultation help this Connecticut agency stay ahead of the curve in such markets as transportation, schools, and fuel marketers.

If processing a claim is indeed the moment of truth in an insurers relationship with customers, why are small-business consumers apparently being kept in the dark when it comes to how a loss will be handled?

Scott H. Smith, president of S.H. Smith & Co. Inc., offers a simple explanation for why his specialty-insurance brokerage continues to gain new clients while retaining previous ones: We make it easy to do business with us.

If processing a claim is indeed the moment of truth in an insurers relationship with customers, why are small-business consumers apparently being kept in the dark when it comes to how a loss will be handled?

If processing a claim is indeed the moment of truth in an insurers relationship with customers, why are small-business consumers apparently being kept in the dark when it comes to how a loss will be handled?

In addition to his role as vice president of enterprise risk management at Quality Distribution, Mike McDonald also oversees QD Risk Services (QDRS), a subsidiary company that offers risk-consulting and claims-management services to both its parent and other firms.