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Reaching the top of the technology ladder in the insurance industry is not often a lesson in "the road less traveled," but certainly this year's five all-stars are distinct from one another.

Utica National Insurance Group has been using Claims Workstation through four different iterations of the product and three different corporate names for the vendor--beginning with Freedom Group, then Fiserv Insurance Solutions, and now StoneRiver.

Solutions are available today that give CSRs a complete picture of the customer to improve service and that provide clearer visibility into contact center performance, but insurers still face challeng

Throughout their operations, insurers have focused on designing processes and leveraging technology to increase speed and efficiency. Even in claims--the "money out" side of the business--insurers under

"After several years of pain on everyone's part, IT is at the table for everything," Petersmark says. "We are viewed as a key enabler to improving business processes, optimization, and integration wit

It's no surprise, then, that many brokers turn to technology to deliver the kind of speed and efficiency they need to be among the winners in the race for fatter bottom lines. But which technologies

Keeping a business running in the event of disruptions can mean everything from data replication to making the network available to employees in their own homes. The question carriers are asking is: H

Paper files work--carriers have used them successfully for decades--but Gray Insurance Co., a worker's compensation carrier with five offices in Louisiana, Texas, Oklahoma, and Alabama, had reached the