Treat People Like 'Customers,' RMs Told Because of the dubious reputation of local government when dealing with claimants, public employees and average citizens with a ...
The 'Moments Of Truth'Public risk managers need to understand that customer value differs from customer service, "which really means customer control," according to Del Powell, ...
House Bill Would Limit Class-ActionsWashington Bipartisan legislation that would allow large class-action lawsuits to be heard in federal, rather than state courts was introduced last ...