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The fundamental challenge for insurers and their IT departments is keeping up in a world where, according to Matthew Josefowicz, managing director at Novarica, the only constant is change.

As the head of the risk-management department at NYU, one of the countrys largest private institutions of higher learning, Michael Liebowitz faces an incredible array of risks every daymany of which never crop up in Corporate America.

The outlook for commercial lines carriers often is cloudier than for their personal lines brethren. A commitment to changeand the mantra ease of businessis clearing things greatly for carriers and agents alike.

After selecting a new software system that aligns with an evolving corporate strategy, insurers are often faced with huge change-management issues.

ISCS is partnering with ITS Data Services, a subsidiary of JMV Services, to develop training and change management services specific to the capabilities of ISCS' SurePower Innovation policy administration suite.

While claims transformation is a major focus for insurance carriers, too many companies initially address systems needs without first paying proper attention to improving the business processes and