Mike Lancashire, vice president of claims and integrated customer solutions at Main Street America, discusses the claim technology selection process, what he would have done differently, and the traits he looks for in a vendor.
Last year was one of the costliest years for insurers in history, with record-setting Atlantic hurricane losses amounting to $43 billion, as well as man-made catastrophic disasters culminating at $7 billion -- nearly double the annual averages from 2007.
On average, a consumer has approximately 5.2 insurance policies, covering life, home, auto, health, and other areas, according to Scott Mampre, a vice president of Capgemini. Since the average insuran
Insurance customers in the United States know the value of insurance--both to protect their property against risk and as an investment tool--probably more than people in any other country. However, the
According to the study, there has been a "highly significant" increasing shift to the Internet, and 34 percent of the 11,000 surveyed in the United States, United Kingdom and Europe said that they wi
Capgemini's report exploring the relationship between consumers and carriers surveyed 10,000 customers, 350 carriers and 50 insurance executives throughout the world. It found there is significant dis
Paul Hermelin, Capgemini chief executive officer, said purchase of the Rosemont, Ill.,-based Kanbay supports company growth strategy and significantly enhances its insurance practice, global banking a
Many factors contribute to an insurance carrier's ability to attain market leadership. Getting products out on the street quickly is certainly one of them. To achieve speed to market, carriers must
Many factors contribute to an insurance carrier's ability to attain market leadership. Getting products out on the street quickly is certainly one of them. To achieve speed to market, carriers must
Booster ShotInjecting underwriting into sales, issuance, and other policy life-cycle processes promises big benefits, but there are barriers to underwriting automation carriers need to ...