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When faced with the process of IT transformation, carriers often must confront several challenges before they can reap the desired benefits of faster, more accurate claim processing and better customer service.

The last year didn't exactly deliver a rebound for insurers, but there are plenty of reasons for hope in 2010. Carriers are continuing to invest in technology that will allow them to begin a new chapter of growth.

IBM has taken a step to reinforce its position in the insurance marketplace with the acquisition of Lombardi, a privately held software company based in Austin, Texas. Financial terms were not released.

IBM has signed an agreement to acquire Lombardi. Financial terms were not disclosed. Lombardi is a provider of business process management (BPM) software and services.

When a contentious relationship exists between business and IT, the latter constituency often gets the blame. Yet to be completely fair, the cause of misalignment falls as much on business as it does on IT.

If there has been a theme for 2009 it's been: Efficiency Rules.

In the insurance business--as in any business--if you're not growing, you're dying. Growth requires "new"--new products, new markets, and new customers.

As one of the latest buzzwords, business process management is discussed universally at industry conferences and seminars. However, there are still many questions that require clarification.