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Sometimes there is a perfect-storm scenario for a new paradigm to emerge. It’s happening now in the insurance industry—the creation of a new work force of vintage employees.

The Hartford will include homeowners' insurance in its auto insurance program in 2011.

Napoli will lead company efforts to improve customer service and ensure greater efficiency in The Hartford's newly centralized enterprise operations group.

The Hartford Financial Services Group Inc. said it now has someone to head its consumer markets to complete the leadership of a new organizational structure the company announced in April.

A strong hotel program may be a key ingredient in managing your temporary housing costs and service.

Declaring that the company has learned its lesson from the economic crisis, The Hartford's chief executive officer outlined a new strategy for growth while putting enterprise risk management front and center.

When our claimant or insured replies to a coverage decision with a "yeah, but...," unlike that other Grand Inquisitor, my mother, we must listen to the explanations and excuses and consider the pros and cons.

Declaring that the company has learned its lesson from the economic crisis, The Hartford's chief executive outlined a new company strategy for growth during its investor meeting today in New York.