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CUSTOMER SERVICESurvey on Web Sites Shows Some Insurers Not ListeningIs there any more basic form of customer service than to respond to customer inquiries? There ...

Progressive Profit Up, Helped By RatesJuly 17-- The Progressive Corporation reported second-quarter net income of $286.3 million--a 78 percent increase from the $160.4 million profit ...

New Tech Enables Clear Sailing The experience of one agency shows that, when it comes to developing internal technology programs, the agent should partner with ...

I like counting things, says Chris Garson, who heads up all IT that affects Progressives independent agents, and in the course of conversation over the ...

To Care and Control--Or NotI told you the commercial general liability policys care, custody or control exclusion was tricky. (See NU, June 2, "Pet Sitting ...

Regulators Cannot Afford To Miss The Boat On Solvency The central theme of this issue of National Underwriter--insurance oversight--remains the purview of 50 individual state ...

Setting Up A Self-Insurance VehicleBy Steven L. SalmanDuring each of the past medical mal-practice insurance crises, large institu-tions, aggregations of doctors and aggre-gations of smaller ...

NY Ferry Crash Claims Hit $2.2 BillionBy Daniel HaysNU Online News Service, Dec. 2, 3:55 p.m. EDT? <?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" /> ...