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Increased emotional intelligence has a positive correlation with increased earnings potential.

Customers expect insurers to share information that illuminates the hidden dangers of their daily routines and to give guidance on minimizing the likelihood of adverse outcomes.

The 'sweet spot' for insurers when using machine learning involves gaining a clearer picture of customer behaviors.

Branded calling technology helps insurers that are struggling with low call-answer rates among customers.

Today's claims experts need a combination of traditional insurance-related education and soft skills to succeed.

Around 80% of insurance carriers say they deal with identity-related fraud on a monthly basis.

The estimated cost to replace a departing employee is 2.5 times their salary, so showing employees you value them as individuals can make a positive impact on employee retention.