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Industry surveys of claims professionals have found that while improving the claims process is top of mind for many, their claims management systems lack the capabilities to drive customer retention and bottom line results.

PC360-NUs Excellence in Workers Comp Risk Management Award winner strengthens its efforts in managing WC costs and reducing incidents.

PC360-NUs Excellence in Workers Comp Risk Management Award winner strengthens its efforts in managing WC costs and reducing incidents.

Like a parent with a child, dealing with an injured employee requires compassion, but also firmness. Skilled claims managers know how to communicate expectations to the injured employee.

Like a parent with a child, dealing with an injured employee requires compassion, but also firmness. Skilled claims managers know how to communicate expectations to the injured employee.

Natural disasters do not automatically preclude subrogation. Consider these factors when wading through wind- and water-related damages.

In claims management, preventive measures are still the best way to control costs. However, claims are going to occur, so having the right plan in place to manage them becomes critical.

In claims management, preventive measures are still the best way to control costs. However, claims are going to occur, so having the right plan in place to manage them becomes critical.