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Educate clients on contents claims to build trust, peace of mind and the assurance that in the event of the unthinkable, clients will know what to do and who to turn to for advice and assistance.

In this month's contents conundrum, an adjuster finds himself in the challenging position of having to assess the value of a stolen item: a much-coveted animal tranquilizer gun.

Who knew that you could own and operate a radio-controlled, military-style aircraft measuring nine-and-half feet long, with retractable landing gear and twin jet engines capable of reaching speeds up to 300 mph?

Whether a loss is large or small, specialty items may often be the culprit behind snags, delays, and points of contention.

This real-life case provides a great example of how having the right information can quickly clarify the true value of a unique collectible.

Forrester Research Senior Analyst Ellen Carney recently authored a report that listed what she called the hottest insurance technology companies for 2010.