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The 'Moments Of Truth'Public risk managers need to understand that customer value differs from customer service, "which really means customer control," according to Del Powell, ...

N.J. Ruling Impact Limited The controversy over the termination of an agents contract by an auto insurer in New Jersey will not have broad national ...

ERM Hard To Teach, Quantify The concept of enterprise risk management is nothing new. Indeed, it is already engrained in the culture of risk management ...

Taiwan To Free Up Insurers Hong Kong International insurers that are interested in doing business in the Asia-Pacific region have received some good news ...

Brokers Eye Emerging Markets U.S. insurers view China, India, Brazil and Japan among the foreign markets with the most potential, with close to three billion ...

Insurer 'E-Service' Lacking, Report Says Many insurers are ignoring the importance of "e-service," and lack adequate customer service when doing business online, according to a ...

Give GlobalizationThe Personal TouchEven with the advent of the World Wide Web, express mail service and video conferencing, doing business overseas for the independent insurance ...

Insurers Making Progress In Russia Russias economic and entrepreneurial activity is both real and robust as well as encouraging. It is also an underestimated insurance ...